1 Introduction
UK Field Service Ltd ("us", "we", or "our") provides web based mobile workflow management solutions through a Software as a Service (SaaS) model, and operates the www.ukfieldservice.com website and mobile application(“App”). This privacy policy explains how we collect, use, and disclose of personal data through use of our websites and App, and the choices you have associated with that data.
For the purposes of this policy, UK Field Service defines the term “User” as an entity with which UK Field Service has an established relationship, the term “Customer” as any entity/individual who has an established relationship with a User, and the term “Visitor” as an individual that visits our front-end website (www.ukfieldservice.com).
Any information stored on UK Field Service’ platform is treated as confidential. All information is stored securely and is accessed by authorised personnel only. UK Field Service implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.
2 Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you. The following sections cover the specifics of each of the three groups from which data is collected: Visitors, Customers and Users.
2.1 Visitors
If you are a visitor to our website only, and not a user of our User sites and app (“Platform”), then this section is relevant to you.
2.1.1 Types of Data Collected Personal Data
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Industry Name
  • Cookies and Usage Data
You are not required to provide the personal information that we may request. However, if you choose not to do so, in many cases we will be unable to provide you with our products or services, or respond to any queries you may have. Usage Data
We may also collect information on how the website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our website and hold certain information.
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our website.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use
  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
2.1.2 Links To Other Sites
Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
2.2 Customers
Those that use our products or services as Customers should be aware that it is the User’s responsibility to ensure that the collection and processing of Customer data is done in accordance with applicable law. For more detailed information concerning the protection of privacy when using our services, including requests for Updating, Verifying and Deletion of Personal Data, Customers may contact the associated Users directly. UK Field Service Ltd will not process Personal Data of Customers for other purposes or by other means than instructed by its Users.
2.3 Users
In order to provide services to its Users, UK Field Service Ltd collects certain types of data from them. Furthermore, UK Field Service Ltd’s Users collect information from Customers when they use our Platform. This section will describe how these two types of data are collected and used by UK Field Service Ltd. Data entered or transferred into UK Field Service Ltd by Users such as names, contacts, media files, etc., remains the property of the User and may not be shared with a third party by UK Field Service Ltd without express consent from the User.
2.3.1 Collection of User data
During a User’s registration and later on UK Field Service Ltd’s Platform, they provide information such as names, emails, addresses, company name, telephone, PO numbers and other relevant data. This information is used by UK Field Service Ltd to identify the User and provide them with support, services, mailings, billing and to meet contractual obligations.
UK Field Service Ltd Users can at any time access and edit, update or delete their contact details by logging on with their username and password to UK Field Service’ Platform, or by contacting UK Field Service. UK Field Service Users may create more Users with different privilege levels within their account. It is the responsibility of the User that creates other User accounts, to choose the level of access each User should have. Once these new Users log into UK Field Service, they meet the definition of User in this policy. UK Field Service Ltd will not retain User data for longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
2.3.2 Collection of Customer data
It is the Customer’s responsibility to ensure that collection and processing of data by Users is done in accordance with applicable law. UK Field Service Ltd will not process Personal Data for other purposes or by other means than instructed by its Users.
Customer data includes data from individuals which is uploaded, transferred or manually entered by an UK Field Service Ltd Customer or User, for the purpose of providing feedback to the User or fulfilling a contractual agreement. Personal Data may include personal contact information such as name, address, mobile number, GPS location, email address, business contact details and other sensitive Personal Data.
The purpose of collecting Personal Data in the cases outlined above, will vary as they are set up by UK Field Service Ltd Users. As UK Field Service provides services to a wide group of Users, this purpose may vary greatly. For Users in the European Economic Area (EEA), or for Users providing services to Customers in the EEA, the User will be the “controller”, as defined in the Directive and the GDPR. The purpose will consequently be defined by UK Field Service Ltd’s User.
2.3.3 Mouseflow
This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com. For more information, see Mouseflow’s Privacy Policy at mouseflow.com/privacy. For more information on Mouseflow and GDPR, visit mouseflow.com/gdpr. For more intormation on Mouseflow and CCPA visit mouseflow.com/ccpa.
2.3.4 Google Analytics
Google Analytics is a services provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use our website. The information generated by these cookies (including your truncated IP address) is transmitted to and stored by Google. Google will use this information for the purpose of evaluating your, and other users’, use of our website, compiling reports for us on website activity and providing other services relating to website activity and internet usage. Please note that Google only receives your truncated IP address. This is sufficient for Google to identify (approximately) the country from which you are visiting our site, but is not sufficient to identify you, or your computer or mobile device, individually.
2.4 Use of Data
UK Field Service Ltd uses the above collected data for various purposes:
  • To provide and maintain our Services.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our website and services when you choose to do so.
  • To provide customer care and support.
  • To provide analysis or valuable information so that we can improve our Services.
  • To monitor the usage of our website and services.
  • To fulfill contractual agreements.
  • To detect, prevent and address technical issues.
All personal information will be processed fairly and lawfully, in keeping with the purposes for which it was obtained.
3 Data Controllers & Processors
UK Field Service processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR.
For Users, the UK Field Service entity which you as a User entered an agreement with when using UK Field Service’ platform, will be the Controller for User data, as outlined above in “Collection of User data” section.
For Customer data, as outlined in the “Collection of Customer data” section, the User will be the Controller in accordance with Directive and GDPR, and UK Field Service will be the Processor.
4 Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Ireland and choose to provide information to us, please note that we may transfer the data, including Personal Data, to our offices in Ireland, Spain or Poland and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
UK Field Service Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
5 Disclosure Of Data 5.1 Legal Requirements
UK Field Service Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:
  • To comply with a legal obligation
  • To protect and defend the rights or property of UK Field Service Ltd
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
6 Security Of Data
Your Personal Data is stored on secure servers hosted by our contracted hosting providers in Northern and Western Europe (Namely Ireland and the Netherlands). The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
7 Automated Decision-Making
UK Field Service does not make any decisions involving the use of algorithms or profiling which would significantly affect you.
8 Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Platform-related services or to assist us in analysing how our Platform is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil a request you have made or contract that you have entered into.
9 Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
10 Updating, Verifying and Deleting Personal Data
You may inform us of any changes in your Personal Data, and in accordance with our obligations under the Data Protection Acts 1988 and 2003 and the new GDPR we will update, rectify or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database, please email your request to support@ukfieldservice.com, in which case we may ask for ID to protect and confirm your identity.
Please note that certain data is exempt from disclosure under the Data Protection Acts 1988 and 2003, including certain privileged and confidential information. Any further information you require can be found on the Data Protection Commissioner’s website.
11 Retention of Personal Data
UK Field Service will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. For Customer data, UK Field Service’ Users have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. For Customer data, Users with an active account will therefore have the responsibility to delete data when required. When a Users’ account is terminated or expired, all Personal Data collected through the platform will be deleted, as required by applicable law.
12 Changes To This Privacy Policy
We may update our Privacy Policy from time to time. Any changes made to this Privacy Statement will be posted on this page so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13 Acceptance of these Conditions
We assume that all Visitors of our website, Customers and Users of UK Field Service’ Platform have carefully read this document and agree to its contents. If you do not agree with this privacy policy, you should refrain from using our website and Platform. Continued use of UK Field Service’ website implies acceptance of this privacy policy, including any revised privacy policy.
14 Contact Us
If you have any further questions regarding the data UK Field Service collects, or how we use it, then please feel free to contact us:

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