We collect several different types of information for various purposes to provide and improve our Service to you. The following sections cover the specifics of each of the three groups from which data is collected: Visitors, Customers and Users.
2.1 Visitors
If you are a visitor to our website only, and not a user of our User sites and app (“Platform”), then this section is relevant to you.
2.1.1 Types of Data Collected
2.1.1.1 Personal Data
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Industry Name
- Cookies and Usage Data
You are not required to provide the personal information that we may request. However, if you choose not to do so, in many cases we will be unable to provide you with our products or services, or respond to any queries you may have.
2.1.1.2 Usage Data
We may also collect information on how the website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
2.1.1.3 Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our website and hold certain information.
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our website.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
2.1.1.3.1 Examples of Cookies we use
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
2.1.2 Links To Other Sites
Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
2.2 Customers
Those that use our products or services as Customers should be aware that it is the User’s responsibility to ensure that the collection and processing of Customer data is done in accordance with applicable law. For more detailed information concerning the protection of privacy when using our services, including requests for Updating, Verifying and Deletion of Personal Data, Customers may contact the associated Users directly. UK Field Service Ltd will not process Personal Data of Customers for other purposes or by other means than instructed by its Users.
2.3 Users
In order to provide services to its Users, UK Field Service Ltd collects certain types of data from them. Furthermore, UK Field Service Ltd’s Users collect information from Customers when they use our Platform. This section will describe how these two types of data are collected and used by UK Field Service Ltd. Data entered or transferred into UK Field Service Ltd by Users such as names, contacts, media files, etc., remains the property of the User and may not be shared with a third party by UK Field Service Ltd without express consent from the User.
2.3.1 Collection of User data
During a User’s registration and later on UK Field Service Ltd’s Platform, they provide information such as names, emails, addresses, company name, telephone, PO numbers and other relevant data. This information is used by UK Field Service Ltd to identify the User and provide them with support, services, mailings, billing and to meet contractual obligations.
UK Field Service Ltd Users can at any time access and edit, update or delete their contact details by logging on with their username and password to UK Field Service’ Platform, or by contacting UK Field Service. UK Field Service Users may create more Users with different privilege levels within their account. It is the responsibility of the User that creates other User accounts, to choose the level of access each User should have. Once these new Users log into UK Field Service, they meet the definition of User in this policy. UK Field Service Ltd will not retain User data for longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
2.3.2 Collection of Customer data
It is the Customer’s responsibility to ensure that collection and processing of data by Users is done in accordance with applicable law. UK Field Service Ltd will not process Personal Data for other purposes or by other means than instructed by its Users.
Customer data includes data from individuals which is uploaded, transferred or manually entered by an UK Field Service Ltd Customer or User, for the purpose of providing feedback to the User or fulfilling a contractual agreement. Personal Data may include personal contact information such as name, address, mobile number, GPS location, email address, business contact details and other sensitive Personal Data.
The purpose of collecting Personal Data in the cases outlined above, will vary as they are set up by UK Field Service Ltd Users. As UK Field Service provides services to a wide group of Users, this purpose may vary greatly. For Users in the European Economic Area (EEA), or for Users providing services to Customers in the EEA, the User will be the “controller”, as defined in the Directive and the GDPR. The purpose will consequently be defined by UK Field Service Ltd’s User.
2.3.3 Mouseflow
This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at
mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com. For more information, see Mouseflow’s Privacy Policy at
mouseflow.com/privacy. For more information on Mouseflow and GDPR, visit
mouseflow.com/gdpr. For more intormation on Mouseflow and CCPA visit
mouseflow.com/ccpa.
Google Analytics is a services provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use our website. The information generated by these cookies (including your truncated IP address) is transmitted to and stored by Google. Google will use this information for the purpose of evaluating your, and other users’, use of our website, compiling reports for us on website activity and providing other services relating to website activity and internet usage. Please note that Google only receives your truncated IP address. This is sufficient for Google to identify (approximately) the country from which you are visiting our site, but is not sufficient to identify you, or your computer or mobile device, individually.
2.4 Use of Data
UK Field Service Ltd uses the above collected data for various purposes:
- To provide and maintain our Services.
- To notify you about changes to our Service.
- To allow you to participate in interactive features of our website and services when you choose to do so.
- To provide customer care and support.
- To provide analysis or valuable information so that we can improve our Services.
- To monitor the usage of our website and services.
- To fulfill contractual agreements.
- To detect, prevent and address technical issues.
All personal information will be processed fairly and lawfully, in keeping with the purposes for which it was obtained.