There are five key trends that will shape the future field service market.
Do you want to get ahead of the game?
UK Field Service software is designed to help you do this. See the difference that UK Field Service can make to your company and what more you can in turn offer your customers.
Click each section to see more!
build Remote Service
REMOTE SERVICE TO BE THE NEW DEFAULT MEANS
“A new study examining consumer expectations of technical support and technician visits during the COVID-19 pandemic found that 75% do not want technicians in or around their homes unless strictly necessary. 76% of field service companies have the ability to offer remote service/touch free delivery to their customer base.”
Learn how UK Field Service could speed up the process removing the need for technicians having to do site visits.
Benefits:
- Much faster response times
- Reduced overheads, Lower fuel consumption, Less travel time, Higher margins
Much faster response times
Client portal with online booking service - Facilitating appointment making.
Booking Notifications - Get notified when a customer submits a booking request. Review the request within SLA and immediately book in the job.
Job confirmation and ETAs - Keep customers informed via automated email alerts.
Text / Video chat - This can sometimes negate the need for a site visit. Initial remote diagnostics can be used via text / video.
Remote working mode in Engineer’s app - Record billable hours even for remote service!
share_location Track and Trace
TRACK AND TRACE TO KEEP YOU UP-TO-DATE
“In the wake of the pandemic, 78% of leaders say they’re reconfiguring worksites to encourage physical distancing, and nearly a third of leaders are considering contact tracing tools.”
Do you want to know what is happening in your company on an ongoing basis and avoid unnecessary contact? Instead of using different tools, you can get all the info thanks to a single software.
Benefits:
- Better Tech management
- Stay on track
- Increase customer satisfaction through higher punctuality and first-time fix rates
Better Tech management
Real-time GPS tracking - Keep track of your field teams and maintain effective communication, ensuring deadlines are met.
Stay on track
Job progress tracking - Keep an eye on job status, time tracked, expenses, all in one place so that you can make the right decisions to keep the job on track and profitable.
Dashboard - Monitor your business’s pulse with instant updates right from the dashboard with KPIs charts. See activities and updates, team progress, and take prompt actions.
Pre Built reports - Fully utilise your hidden data and generate customisable reports to analyse goals for your business.
Timesheets - Clock technicians working time automatically on jobs including en route, working, pausing without any manual effort on tracking time.
Increase customer satisfaction through higher punctuality and first-time fix rates
One-click route navigation - Save valuable fuel and time with the best possible journey between jobs and arrive on time.
important_devices Digital Transformation
DIGITAL TRANSFORMATION & AUTOMATION TO REDUCE PERSONNEL COST UP TO 30%
“Around 70% of companies intend to increase their level of investment in automation over the next few years.”
Are you still using a manual or spreadsheet system to organise your service operation? Why not switch to use a single cloud-based system for your entire workflow from receiving client requests, to despatching field jobs and to invoicing?
Benefits:
- Highly reliable cloud system
- Improve efficiency and streamline operations
- Save resources and effort on manual data entry and processes with automation
- Paperless / Eco friendly
Highly reliable cloud system
FSM software hosted on Cloud - Provide high security and uptime by MS Azure.
All in one single software, No more third-party apps - Receive online requests from customers via client portal, turn into a job and schedule to your mobileforce with scheduler, track job forms and create survey reports, communicate with your team and customers with the built-in chat tool, seamlessly move a completed job into a ready to send/email invoice.
Improve efficiency and streamline operations
Interactive scheduler with drag and drop option - No more manual or spreadsheet for planning.
Intelligent scheduling in log job mode - Help despatching to the right resource, based on their schedule, proximity and skill set.
Manage Planned Preventative Maintenance contracts online - Keep contract details and bulk-schedule all planned recurring visits to help streamline the repetitive processes for contracted works.
Save resources and effort on manual data entry and processes with automation
App for Mobile workforce - No need to carry heavy papers with digital checklists in the app for health & safety.
Customisable Checklists - Build custom site inspection checklists, job forms, standard procedures list, health and safety forms to improve quality and consistency of each service type.
Photo and signature capture - Simple verification before, during and after work.
Timesheets and expenses - Allow mobile workers to log time and expenses without paperwork.
Digital Service report - Instantly send to your customer after job completion and save your time to drop paperwork back to the office.
Paperless / Eco friendly
See Full client history and files for the job digitally - Give your crews the tools they need to know where to go, what to do, and provide better service on-site.
Electronic proof of job completion - no more dirty papers carrying back and forth.
mobile_friendly Mobility Solutions
MOBILITY FIELD EXECUTION - THE FASTEST GROWING SEGMENT IN EUROPE
“By 2022, the global field service market will be worth $4.45 billion. By that time, it is expected that mobile apps will be used by 75% of FSOs or field service organizations (with more than 50 mobile users) for technical projects.”
Do you want to find out how mobile technology can eliminate time-consuming manual field service operations? See what benefits you can bring to your company with our mobile app.
Benefits:
- Enhance productivity and customer satisfaction rates
- Easy contact with client, supervisor or team without third-party apps
- Full access of information for the coming jobs
Enhance productivity and customer satisfaction rates
Customisable Checklists - Fill necessary documents directly in the app. Customisable checklists can be suited to the work status, so you can keep the correct work process.
Attachments - Get all needed files in electronic version - no more carrying dirty papers back and forth.
Photos - Take photos on every step of your work for service reporting.
Expenses - No need to collect and file receipts, you can add all extra expenses in the app.
Service confirmation signatures - Get confirmation signatures in two ways. Collect directly from the client by putting it on your device or collect contactless signatures by sending a form to the client's email.
Offline mode and auto-sync - Lost internet connection? No problem for the UK Field Service. Data is temporarily saved on device when working offline. All data can then be synced to the admin site automatically once it's back online.
Customer post-job satisfaction survey - Help to receive feedback from your customers and identify possible weaknesses to improve.
Easy contact with client, supervisor or team without third-party apps
In-app video chat - No need to use a third-party app to connect with clients or team. Built-in chat let you communicate via video or text chat.
Support contact - Get UK Field Service support help anywhere you are just by one click on the app.
Full access of information for the coming jobs
Map - View job locations, and contact clients easily.
Log jobs - Allow technicians to log new requests on the field without asking the back office for help.
Job history report - No need to call the supervisor and ask about previous work details. Mobile workers can always check job history in the app with dedicated reports, to set up the next step.
coronavirus COVID-19 Cover
COVID-19 OPERATIONAL RISK MANAGEMENT FOR SAFE SERVICE DELIVERY
“Safety – something that was a third place priority pre-pandemic – has become the top priority for companies. Pre-pandemic, 63% of companies prioritized meeting customer expectations. Now, that same number of companies are prioritizing the health and safety of their employees instead.”
Have you prepared to meet the new standard for safe service delivery and working conditions? See how UK Field Service can help you to take care of your employees every day.
Benefits:
- Keep your technicians safe and supported
- Avoid contact
- Track and trace forms
Keep your technicians safe and supported
Health & Safety check - Ensure your technicians are able to work and have needed equipment to keep your customers and your employees safe.
Missing PPE alert - Be aware of preparing to work safely, get notification if any of PPE is missing for the safety of all of us.
Health & Safety forms summary - Be up to date with actual status of Health & Safety checklists thanks to widget on Statistical Dashboard.
Avoid contact
Remote consultations - Used to promote remote diagnosis and repair, thus speeding up the process and removing the need for the customer to stand with your technician on site.
Contactless signature - Assist the removal of touch points from your technician's device to your client’s mobile or desktop devices to eliminate the need to share devices, pens and paperwork.
Track and trace forms
Declaration notice - Provide your customers with full real-time audit trails on demand with the declaration notice to confirm service was completed by a symptom free technician who adhered to health guidelines.
What makes us special?
Intelligent scheduling for logging jobs
Innovative option which helps you to select the best technician for a job based on their availability, skills and job location.
Easy-to-use drag-and-drop scheduler
UK Field Service supplies an easy-to-use drag-and-drop scheduler for despatching. With one click you can assign a job, change job time or duration directly on the scheduler.
Powerful Planned Preventative Maintenance module
Worry about missing planned recurring jobs? No problem, our powerful planned preventative maintenance module could help you manage all your contracts with all the future visits grouped in a place. You could bulk-schedule all planned visits and create customisable invoices for the contracted works easily.
Extensive mobile app
UK Field Service, as the pioneer of FSM software supplier, provides technicians a dedicated, all-in-one mobile app for their mobile field works. Our app includes all functionalities needed on-site, including communication features and is available on both iOS and Android platforms.
Well-designed dashboards for operational and statistical data with auto-refresh
We are focused on streamlining your daily work and we believe that being up to date is important. That’s why, contrary to other FSM suppliers, we decided to implement two types of KPI dashboards with auto-refresh to ensure that you could alway see the newest data.
Exclusive Client Portal
As one of the few among FSM software suppliers, UK Field Service provides a dedicated Client Portal for your customers to book service requests online and monitor job progress.
Built-in text and video chat
Unlike other ordinary FSM softwares that require extra effort on implementing VoIP as a communication tool, we offer built-in app chat that no setup or 3rd parties integration is needed.
Remote work mode
UK Field Service let you work remotely just by one button. Dedicated remote work mode will allow technicians to work on a job without wasting time on travel and ensure that time spent remotely will still be recorded for billing
Contactless signature
As one of the few, we provide the option of collecting contactless client’s signatures. No physical touch to each other devices, just send a signature form to the customer easily right after completing job.